Privacy Policy
Last updated: 30/09/2026
This Privacy Policy describes how Eldrius Online collects, uses, and protects user information.
1. Information We Collect
We collect the following information:
- Email address (used for account creation and authentication)
- Encrypted password (securely stored and never accessible in plain text)
- IP address (used for security, fraud prevention, and service integrity)
- Purchase records, when you buy diamonds on the website: the transaction number, the package, the amount paid and its currency, the name of the payment method, and whether the payment was refunded
We do not collect sensitive personal information such as government identification numbers or precise location data. We never receive or store card numbers or bank details: they are entered on the payment provider’s page (see section 3).
2. How We Use Information
The collected information is used strictly to:
- Create and manage user accounts
- Authenticate users
- Maintain the game service
- Prevent fraud, abuse, and unauthorized access
- Ensure server security and stability
3. Data Sharing
We do not sell, rent, or trade user data.
User data may be processed by hosting or infrastructure providers strictly for operating the game services.
Diamond purchases on the website are processed by Xsolla, our payment provider. To process a purchase, Xsolla receives your account identifier (a random code, not your email) and your IP address (used to show prices in your local currency and to prevent fraud). The payment details you enter on Xsolla’s page, including any email for the receipt, are handled by Xsolla under its own Privacy Policy.
Pix payments on the website are processed by Mercado Pago. To create a Pix payment, Mercado Pago receives your account email (it requires the payer’s email), your account identifier, and the package and amount of the purchase. The payment itself happens in your bank’s app, and Mercado Pago handles the payment details under its own Privacy Policy.
We may disclose information if required by law or legal obligation.
4. Data Security
Passwords are encrypted and securely stored.
Communication between the game client and server is protected using secure protocols.
We implement reasonable technical measures to protect user data from unauthorized access.
5. Data Retention
User data is stored while the account remains active.
Users may request account deletion by contacting:
Certain data may be retained when required for legal or security purposes.
6. Children’s Privacy
Eldrius Online is not directed to children under 10 years of age.
We do not knowingly collect personal information from children under 10.
7. User Rights
Depending on applicable laws, users may request:
- Access to their data
- Correction of inaccurate information
- Account deletion
Requests can be made by contacting:
8. Changes to This Policy
We may update this Privacy Policy when necessary.
Changes become effective once published on this page.